Listen to Learn

Listen to Learn

“Most people do not listen with the intent to understand; they listen with an intent to respond.” ~Stephen Covey

Whether personal or professional, misunderstanding in communication is the number one reason relationships deteriorate.

Developing an ability to step back from our own ingrained perspectives when attempting to unwind a misunderstanding is about the only way I know to gain an appreciation of the other’s perspective.

To hear with “new ears.”

Usually, when two people try to resolve a misunderstanding, they are attempting to reinforce their original position, to help the other person see why they’re wrong, and you’re right.

How many times have you entered a discussion only to find it devolves into an argument?

I heard it once described thusly: “An argument is about finding out who is right; a discussion is about finding out what is right.”

Two different motivations, two different ways to listen.

Next time you want to clear up a misunderstanding, maybe think about adopting the latter.

It’s difficult to resolve anything old or learn anything new with closed ears.

And if you truly want to resolve any misunderstanding, you must first listen to learn.

Stay connected with our Monday Morning Message

Cynthia Barlow

Founder Cynthia Barlow

Facilitator, Author, Coach

Helping businesses build their people

When your people have the skills to communicate more effectively, they can connect more easily and collaborate more productively. Not only on the job, but also in life.

Communication, Connection, and Collaboration—the three “C’s”—are the cornerstones of all successful businesses. They are the result of Emotional Intelligence in action.

More details can be found in my recent best seller with co-author Jennifer Eggers:
Resilience: It’s Not About Bouncing Back

The power of resilience within organizations can transform an average company into a powerhouse. Yet, even in times of rapid disruptive change, there is no manual for building resilient organizations. This book is that manual.

“If you  want to build more resilience intentionally—personally and professionally—read this book.
Fran Karamousis, Chief  of Research, Gartner


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