IQ gets you hired. EQ gets you promoted.

“The art of communication is the language of leadership.”
~James Humes

Everything you do in life is based on a conversation and the outcome of that conversation.

Whether it’s with your new boss or an old customer, in the break room or the board room, the quality of your experience of life—professionally and personally—is based on the sum total of the conversations you have with the people in it.

We teach people how to conduct more successful conversations, take action and generate change.

Because that’s what it takes to be a leader.

Creating New Kinds of Conversations

EQ 101: The Basics

Based on Daniel Goleman’s ground breaking work, C3's one-day workshop introduces participants to the basics of Emotional Intelligence: What it is, how it impacts behavior, and how to tap into the power of EQ, now known to be more important than IQ in predicting future levels of individual performance...

EQ for Leaders

Leading effectively and acting accountably takes confidence, conviction and above all, a willingness to engage in courageous conversations. Collectively, these skill sets form the foundation for managers to enhance their Emotional Intelligence---a vital ingredient in today's corporate environment. EQ for Leaders teaches your people how to create a safer environment through increased self-awareness and a recommitment to accountability....

Facilitation Skills: A Workshop in Authentic Communication

C3's Facilitation program digs deep to help you explore and eventually break through the barriers that may be preventing you from feeling comfortable and confident when communicating in front of people. Through discussion, role-playing and practice, the class leads you to refine your own communication style, not imitate someone else's....


If you're ready to take your game to the next level, we can help you bring forth the 1% factor that will take you from being really good at what you do, to being great at who you are. Because that 1% makes all the difference. And so does a good coach....

EQ 101: The Basics

Based on Daniel Goleman’s ground breaking work, C3’s one-day workshop introduces participants to the basics of Emotional Intelligence: What it is, how it impacts behavior, and how to tap into the power of EQ, now known to be more important than IQ in predicting future levels of individual performance and fulfillment, personally and professionally.

Thanks for the training today. I found it incredibly valuable. I look forward to going into work tomorrow more comfortable with myself as well as those around me after today’s session.

c3-small-icon~Kyle Lubieniecki, Consulting Analyst, Info-Tech Research Group

Participants gain insights into their disruptive emotions and learn how to diffuse them utilizing Goleman’s SOCS technique. They get hands-on communication practice, learn about the importance of body language, and the subtlety of micro-messaging. They also come away with a clear understanding that the best way to connect with others is by connecting with themselves, and the best way to become a better manager of others is through developing a better understanding of self.

Your people will leave the class better able to:

  • Identify negative consequences of unmanaged emotions on personal effectiveness
  • Grasp the importance of emotional intelligence to building good relationships
  • Increase empathetic connection and social skills
  • Practice techniques to achieve greater self-awareness, self-control and self-motivation

I wanted to thank you for the course yesterday. I took a lot from it. Along with the difference between liked vs. respected, I know that the content around pushing the boundaries of one’s comfort zone is a concept I will carry with me for the rest of my life.

c3-small-icon~Fred Chagnon, Director, Infrastructure Research, Info-Tech 

EQ for Leaders

Leading effectively and acting accountably takes confidence, conviction and above all, a willingness to engage in courageous conversations, the kinds of conversations that are the catalysts for change.

Collectively, these skill sets form the foundation for managers to enhance their Emotional Intelligence—their ability to respond effectively under pressure—which is a critical ingredient in today’s corporate environment.

C3’s EQ for Leaders teaches your people how to create a safer work environment through increased self-awareness and a recommitment to personal and professional accountability.

Conventional leadership training often ignores the EQ component in favor of abstract theories or a skills-based, “how-to” approach. These programs can falter once participants leave the safe confines of the classroom. Our class bridges the gap between theory and application.

Our focused, three-day EQ for Leaders program connects theory and action by shifting the common, external “how-to” perspective of leadership to that of character, internal motivation, and a sustained long-term approach to nurturing talents and skills.

“I highly recommend this program to organizations that are striving for increased accountability and more open and effective communication in their personal and work environments; it all starts with a better understanding of oneself and I can’t imagine anyone leaving this program without achieving this.”

c3-small-icon~Ann Reich, President, Arabesque Management

Stimulating, engaging and interactive, EQ for Leaders improves participants’ communication abilities, mitigates self-sabotaging behaviors and attitudes, and increases their level of personal accountability, all while raising their self-confidence.

Through experiential learning modules, the program improves participants’ capacity to lead teams and manage others by transforming their perspectives and attitudes toward leadership through the lens of emotional intelligence in the workplace. In so doing, each person expands the realm of what is possible through clear, congruent conversations, not only for themselves but also for the whole organization.

Implementing the C3 approach through the EQ for Leaders program will help you and/or your team to:

      • Increase the clarity and speed of internal communication
      • Shorten decision-making time
      • Resolve conflicts more effectively
      • Build stronger, more energized, more committed teams
      • Increase customer satisfaction and loyalty through better external communication
      • Increase innovative and collaborative thinking for a competitive advantage
      • Capitalize on investments in other skills-based training initiatives

“This has been by far the most emotionally impacting, eye opening course I have ever attended.”

c3-small-icon~Nicole Jensen, VP Learning & Development, CI Funds 

Facilitation Skills: A Workshop in Authentic Communication

C3’s Facilitation Skills lays a foundation for leaders, facilitators and managers to develop tools with which to conduct meetings and other facilitated sessions more smoothly and effectively.  It addresses the skills and strategies needed to establish rapport, build mutual trust and draw out meaningful interaction.

This class digs deep to help you explore and eventually break through the barriers that may be preventing you from feeling comfortable and confident when communicating in front of people. Through discussion, role-playing and practice, the class leads you to refine your own communication style, not imitate someone else’s. Most importantly, the class teaches you how to highlight your strengths while mitigating your weaknesses; you will learn to view yourself differently.

“I have been to similar workshops and they did not accomplish what this class did. The one on one aspect was extremely beneficial to me.”

~Jim Hill, Bank of America 

More than improving your presentation skills—how you look, what you wear, what you say—this workshop goes further. Utilizing our C3 approach you’ll examine why you do what you do and discover techniques to curtail your unconscious behaviors. Rather than lecture and demonstrate, this class is experiential in nature, giving participants critical “behind the wheel” experience in how to drive the best results from their teams. Group size is limited to a maximum of 10 participants to allow for detailed, individual attention and plenty of practice time for all.

“Cynthia is onto something special here. Too many facilitation courses are based on teaching participants some “ideal” model. This approach—finding the authentic or genuine style in you and facilitating within your abilities and perspectives—is the most natural, logical and common-sense method that I have ever come across.”

~Tony Marzotto, The Ministry of Transportation, Toronto 

Facilitation Skills teaches you and/or your team how to:

  • Communicate more clearly by instantly identifying the receiver’s personality style
  • Make your strengths and weaknesses work for you
  • Dismantle the personal defense mechanisms that get in the way of your message
  • Disarm potentially difficult participants, clients, or situations
  • Become more effective speakers, facilitators or trainers
  • Lead meetings more effectively
  • Increase ability to spark change in others
  • Improve communication and trust-building skills
  • Build self-confidence



Improvement in any endeavor requires good guidance.

Integration of that guidance is imperative: even the best of the best have coaches. Athletes and executives use coaches to keep them on course, helping them to practice properly, providing clarity and support.

Some questions to consider:

  • Do you feel like you’ve lost your “mojo?”
  • Are you struggling with feedback from a job performance review?
  • Do you feel stymied as to how to move up in your organization?
  • Do you often doubt yourself when called upon to speak up at the office?
  • Do you avoid conflict like the plague?
  • Has your spouse or boss expressed frustration when talking to you?
  • Do some of your direct reports give you nothing but headaches?
  • Have you been called arrogant or rigid or dictatorial by others?
  • On the flip side, have you been told you need to speak up more, express your feelings, stop sitting on the sidelines, ordevelop a spine?
  • Do you feel confident in most areas of your life and yet totally confused in conversations sometimes, especially with authority figures or members of the opposite sex?
  • Do you struggle with perfectionism and the need to try and control everything around you?

If you answered YES to any of these questions, it comes down to one of three things: clarity, confidence, or congruency issues that manifest themselves in communication.

“I have decided that you are an integral part of my success. I am getting an incredible amount of perspective from all our conversations, both on the personal front and on the business front.”

~Fatima Bregman, Top Toronto Realtor 

All of us have certain areas in which we feel confident and others where we feel less so. In some places, with some people, we have no problem saying what we mean or feel. With others we freeze up or become defensive too quickly, too easily. Or we re-play conversations in our heads, wondering if we said the right thing, worrying that we didn’t.

A good coach will help you understand why this is occurring, not just what to do about it. Confidence comes from within. The Latin root of the word itself, con fides, means ‘with faith.’ Coaching can help you develop faith in yourself in the areas of your life that you currently find confusing or difficult, especially when having hard conversations.

“Cynthia and I worked together for a short amount of time, but boy was it impactful! Cynthia’s straight-forward approach gave me the proverbial shake of the shoulders every session we had (all for the better). She tells you like it is, provides you with the tools to navigate the workplace and truly champions behavioural change. My colleagues and I have noticed a huge difference in the way I work thanks to Cynthia!”

~Nithya Ramachandran, Account Director 

Your coach’s role is to help you move past your current challenge areas and become a clearer, more confident, more congruent communicator. Life gets easier, less stressful, and more rewarding when we feel we expressed ourselves well—and we feel heard.

Pricing varies on focus, need and duration. Contact us for specific info.

Cynthia Barlow

Founder Cynthia Barlow

Facilitator, Author, Coach

Helping businesses build their people

When your people have the skills to communicate more effectively, they can connect more easily and collaborate more productively. Not only on the job, but also in life.

Communication, Connection, and Collaboration—the three “C’s”—are the cornerstones of all successful businesses. They are the result of Emotional Intelligence in action.

More details can be found in my recent best seller with co-author Jennifer Eggers:
Resilience: It’s Not About Bouncing Back

The power of resilience within organizations can transform an average company into a powerhouse. Yet, even in times of rapid disruptive change, there is no manual for building resilient organizations. This book is that manual.

“If you  want to build more resilience intentionally—personally and professionally—read this book.
Fran Karamousis, Chief  of Research, Gartner


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