Listen to Learn

Listen to Learn

“Most people do not listen with the intent to understand; they listen with an intent to respond.” ~Stephen Covey

Whether personal or professional, misunderstanding in communication is the number one reason relationships deteriorate.

Developing an ability to step back from our own ingrained perspectives when attempting to unwind a misunderstanding is about the only way I know to gain an appreciation of the other’s perspective.

To hear with “new ears.”

Usually, when two people try to resolve a misunderstanding, they are attempting to reinforce their original position, to help the other person see why they’re wrong, and you’re right.

How many times have you entered a discussion only to find it devolves into an argument?

I heard it once described thusly: “An argument is about finding out who is right; a discussion is about finding out what is right.”

Two different motivations, two different ways to listen.

Next time you want to clear up a misunderstanding, maybe think about adopting the latter.

It’s difficult to resolve anything old or learn anything new with closed ears.

And if you truly want to resolve any misunderstanding, you must first listen to learn.

Stay connected with our Monday Morning Message

Cynthia Barlow

Founder Cynthia Barlow

Facilitator, Author, Coach

Helping businesses build their people

If your people have the skills to communicate more effectively, they can connect more authentically and thus collaborate more productively. Not only on the job, but also in life.

Communication, Connection, and Collaboration—the three “C’s”—are the cornerstones of all successful businesses.

Experiential learning through interactive workshops and coaching combines these three essential components with real-world application. By heightening self-awareness, enhancing emotional intelligence (EQ), and reinforcing accountability people become better communicators and self-managers.

I’ve been driving new kinds of conversations my entire career. Clear, confident, congruent conversations that generate change. The kind of conversations that create real collaboration. The kind that build your business—and your character.


Want To Talk? 1 (647) 544 - 1567
Thanks! We'll be contacting you soon.